Returns & Complaints

Returns & Complaints

Draft version – seller and return details must be completed before launch.

Returns / withdrawal

Consumers purchasing at a distance may have a statutory right to withdraw from the contract within the period provided by applicable law, subject to statutory exceptions.

To exercise this right, the customer should inform the Seller of the decision to withdraw and return the goods in accordance with the applicable requirements.

Return address

[RETURN ADDRESS TO BE COMPLETED]

Refunds

Where a refund is due, it will be made in accordance with applicable law and normally using the payment method used for the original transaction unless otherwise agreed.

Complaints

If a product is defective, damaged or does not conform to the contract, please contact [E-MAIL TO BE COMPLETED] and provide the order number and a description of the issue.

Important

The final return procedure, address and any exclusions applicable to particular products must be verified before commercial launch.